Gharage Airport Futures 2024
Gharage's Airport Futures 2024 report for airport operators, designers, and planners examines how emotion-centred design can improve passenger well-being and commercial performance.
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The research combines expert interviews, a 6,000-person online survey across 12 countries, and in-depth traveller interviews to propose 12 strategic opportunities, including sleep pods, biophilic spaces, softer tech, and holistic navigation. The ACI benchmark: a 1% satisfaction gain yields a 1.5% revenue lift.
