Marketplace FAQ

What do prices include?

The price on the listing is the price you pay. Any VAT or sales tax is already included, collected and remitted by Whop, so nothing gets added at checkout.

Can I get a refund?

If a file won't download, won't open, or isn't what the listing described, email us at hey@deck.gallery within 30 days of your purchase and we'll make it right with a fix, a replacement, or a refund. Refunds are processed by Whop back to your original payment method.

Beyond that, everything in the marketplace is a digital download and can't be returned once it's delivered, so read the listing first and check that the file formats and software match what you need.

How do I access my files?

The moment your payment clears you land on your Whop access page, where the files are ready to download. Whop emails a receipt with a link back to it at the address you used at checkout.

To come back later, sign in on Whop with the email you paid with and open your orders; the download stays available there. Stuck? Write to hey@deck.gallery and we'll help.

How do I get a receipt or an invoice?

Sign in on Whop using the email you paid with, click your profile icon, and open Orders. Every purchase is listed there with its receipt. Payments, receipts, and invoices are all handled by Whop, our merchant of record.

How can I use what I buy?

Buying a template gives you a license to use it, though you don't own the underlying copyright. You're free to use it in personal and commercial presentations, edit and adapt it however you like, and reuse it across your own projects and client work.

What you can't do is resell, redistribute, or share the template files on their own, or pass them off as your own product. Each license covers one person or team, so for anything wider just email us at hey@deck.gallery.