UX Research Report Template / Report

User persona — Christina Mercado, overwhelmed but loyal

Sample persona illustrating a customer journey map with 12 touchpoints from initial decision to final experience, capturing emotional and behavioral patterns with quoted reactions at critical moments

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  1. Unknown Why encourage people to use our service less? 01
  2. Research agenda — team, overview, strategy, users, journey, data 02
  3. Four-step research process — pain, observation, synthesis 03
  4. User persona — Christina Mercado, overwhelmed but loyal 04
  5. Research workshop — data collection and team analysis 05
  6. Unknown Contact — research inquiries and collaboration 06