Upwork Impact Report 2023
Upwork's 2023 impact report for investors, partners, and workforce stakeholders.
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Upwork documents how it expands economic opportunity through platform investments (Upwork Academy, Research Institute, Upwork Foundation), talent services, and governance updates. Key 2023 outcomes include $3.8B in freelancer earnings, 119k Upwork Academy completions, 851k active clients, and 100% matched carbon-free electricity for offices and remote work.
- Slide 1: Upwork's 2023 impact report framing the company's priorities, outcomes
- Slide 2: Lists report sections and page numbers including Letter from Hayden
- Slide 3: Hayden Brown frames 2023 as a turning point, citing $3.8B
- Slide 4: Commitments on research, sustainability, and values
- Slide 5: Upwork at a Glance: 2023
- Slide 6: Summarizes 2023 outcomes: 119k Upwork Academy learning completions, 6k freelancers
- Slide 7: Workforce snapshot: 798 employees across 20 U.S
- Slide 8: 2023 Awards and Accolades
- Slide 9: Innovating the World's Work Marketplace
- Slide 10: Details AI initiatives:partnership with Jasper and Upwork Chat Pro (GPT‑4)
- Slide 11: Upwork introduced an AI Resource Center and AI Services hub
- Slide 12: Aligned to WCAG 2.0 AA and a Digital Accessibility Statement
- Slide 13: Improving the Talent Journey
- Slide 14: My clients appreciate the ability to focus on the bigger
- Slide 15: The Upwork Research Institute (launched 2023) conducts global surveys, whitepapers
- Slide 16: The 2023 Freelance Forward survey finds 38% of the U.S
- Slide 17: Our Global Work Principles
- Slide 18: Developing a Baseline and Talent Impact
- Slide 19: Upwork is the glue that keeps us together and moving
- Slide 20: Sustainability and Impact Strategy
- Slide 21: Upwork aligned its 2023 programs and reporting with the United
- Slide 22: Sustainability and Impact Governance
- Slide 23: Our Sustainability and Impact Priorities
- Slide 24: Summarizes Upwork Academy and Education Marketplace outcomes in 2023
- Slide 25: Describes Upwork's coaching and live learning programs including 1:1 strategy
- Slide 26: Reports that 11,948 freelancers earned Upwork Skill Certifications across technology
- Slide 27: Describes the Upwork Foundation's grantmaking and 2023 highlights: $1.27M
- Slide 28: Summarizes 2023 community programs: a Kiva Lending Challenge that lent
- Slide 29: Harold Rey Ladaran: Business Process Outsourcing Manager
- Slide 30: Workforce Innovation and Wellbeing
- Slide 31: Upwork defined a remote-first operating strategy to build distributed-team systems
- Slide 32: Upwork restarted biannual all‑company Pulse and a comprehensive H1 survey
- Slide 33: Workforce Programs and Benefits
- Slide 34: Mamun Srizon: Head Designer and Design Systems Manager
- Slide 35: Diversity, Inclusion, and Belonging (DIBs)
- Slide 36: Workforce demographics show senior management is 63% men and 2%
- Slide 37: On Our Way to Gender Equality
- Slide 38: Upwork describes practices for equitable performance feedback and pay
- Slide 39: Our Programs and Communities
- Slide 40: Upwork Belonging Communities (UBCs)
- Slide 41: BIN testimonial: Erica Cross, Senior Enterprise Sales Manager
- Slide 42: Environmental Sustainability: highlights and metrics
- Slide 43: Upwork's updated Global Environmental Policy commits to carbon-neutral operations, purchases
- Slide 44: Our footprint: energy, emissions, and Scope 1–3 data
- Slide 45: Upwork commits to integrity, transparency, and ethical business practices
- Slide 46: Human Rights: principles and 2023 Commitment
- Slide 47: Trust and Safety: platform policies and guidance
- Slide 48: Information Security and Data Privacy
- Slide 49: Leveraging AI responsibly: AI Principles and governance
- Slide 50: Spotlight: Chisom Okwulehie, Senior Architectural and Interior Designer
- Slide 51: Supplier engagement and inclusive sourcing
- Slide 52: SASB index: disclosure mapping and metrics
- Slide 53: Cloud, data storage, and workforce metrics
- Slide 54: Workforce representation: gender and race data
- Slide 55: TCFD alignment and climate disclosure overview
- Slide 56: TCFD: strategy, materiality, and opportunities
- Slide 57: TCFD: risk management, metrics, and targets
- Slide 58: UN SDG alignment and 2023 progress
- Slide 59: Equity compensation distribution and employee benefits
- Slide 60: The report covers Upwork's approach and performance for January 1–December
- Slide 61: Legal disclaimer that forward-looking statements are subject to known
- Slide 62: Upwork: This is how we work now
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